Customer Experience – Digital Marketing
How All Points East Transformed their Digital Reach through Strategic SEO and CRO
Empowering them and other travel companies to overcome digital hurdles and achieve exponential growth.
The Challenge
All Points East, a distinguished travel company from the U.K specializing in bespoke tours across Southeast Asia, faced significant challenges in their digital presence. Despite offering exceptional travel experiences, their online visibility was minimal. They struggled with low search engine rankings, particularly for their own brand name, and their website wasn’t effectively reaching their target audience. Recognizing these pain points, they partnered with us to revitalize their digital strategy and drive measurable growth.
What were they struggling with?
• Low Search Engine Visibility: Not ranking on the first page of Google, not even for their brand name.
• Insufficient Organic Traffic: Low clicks and impressions, leading to reduced customer engagement.
• Suboptimal Mobile Experience: Their website wasn’t fully optimised for mobile users, who make up a significant portion of their audience.
• Ineffective Content Reach: Existing content wasn’t attracting the intended audience due to poor optimisation.
• Complex Implementation Process: Lacked the expertise and processes to implement effective SEO and CRO strategies.
38%
Increase in Clicks
The results were achieved after only three months of working together, we expect to 10x this next quarter with consistent follow ups.
#1
On Google
We managed to get over 30 pages and blog posts on the first page of Google with thorough SEO implementations and keyword research including the brand name.
51,963 +
Impressions
increase of 655 clicks and 51,963 impressions across all targeted countries making sure that their content reaches a more qualified and engaged audience.
The Process
To effectively address All Points East’s challenges, we implemented a structured and comprehensive approach, ensuring seamless execution and measurable outcomes. Our process was designed to target each pain point methodically, facilitating sustainable growth and enhanced digital performance.
By conducting these initiatives, we systematically addressed their core challenges. Our tailored approach not only elevated their online visibility but also enhanced user engagement, leading to significant growth in traffic and improved performance across key metrics.
We began with a Comprehensive Website Audit, meticulously analysing technical SEO aspects such as crawl errors, broken links, and site speed issues. This audit also encompassed a thorough Content Quality Assessment to evaluate the relevance and optimisation of existing materials, alongside a User Experience Enhancement that improved site navigation and mobile responsiveness. Based on these findings, we developed a Strategic Implementation Plan with prioritised action items and clear timelines, setting the foundation for subsequent initiatives.
Building on this foundation, our Keyword Research and Optimisation involved identifying high-value, relevant keywords tailored to All Points East’s services and target audience. We optimised on-page elements including meta tags, headings, and content to incorporate these keywords effectively, while conducting a Content Gap Analysis to uncover opportunities for new, engaging content that addressed unmet user needs. Concurrently, our Content Enhancement and Creation efforts focused on refining existing content for better readability and SEO performance, developing new blog posts on trending topics, and adding visual elements like images and infographics to boost user engagement.
Simultaneously, we executed Technical SEO Improvements to ensure the website’s technical infrastructure supported its growth. This included comprehensive Mobile Optimisation to create a fully responsive and mobile-friendly site, Site Speed Enhancements through image compression and code minification, and the implementation of Structured Data using schema markup for richer search engine results. Our Conversion Rate Optimisation (CRO) initiatives helped us identify the most effective page elements, enhancing calls-to-action (CTAs) for better engagement, and User Journey Mapping to streamline navigation paths toward conversion points.
To empower All Points East’s team, we focused on Process Development and Training by providing comprehensive implementation guides and conducting training sessions on SEO best practices and content management. This was complemented by Ongoing Support on our Slack channel to address new challenges and refine strategies as needed. This holistic approach not only resolved their immediate pain points but also established a scalable framework for continuous improvement and long-term digital success. All Point East still have a long way to go but these quick growth strategies helped us gain amazing results so far.
268 Bookings Before
42,060 x 0.64% ≈ 268 bookings.
Prior to optimization, the website attracted approximately 42,060 organic visitors annually. With an assumed conversion rate of 0.64%, this translated to around 268 bookings, generating an estimated €500k in revenue.
326 bookings After
46,266 x 0.704% ≈ 326 bookings
After the results above, the website’s annual organic traffic should increase by 10% to approximately 46,266 visitors. This growth, coupled with an improved conversion rate of 0.704%, will result in an estimated 326 bookings, generating an additional €116,000 in revenue.
58+
Bookings Now
58 x €2,000 (avg booking) = €116,000
With an increase of 58 bookings, translating to an additional €116,000 in revenue. And an investment of ≈€7,000 in three months, we’re looking at an ROI of around 1,543%, for every euro spent, the company made about €15.43.
Conclusion
These results speak for themselves: by implementing targeted SEO and CRO strategies, we’ve transformed All Points East’s digital reach, driving unprecedented growth across multiple channels and substantially boosting brand visibility and engagement, If the current performance scales consistently, in 6 months, we expect 116 additional bookings, generating €232,000 in revenue. Over 12 months, this would translate to 232 additional bookings and €464,000 in revenue under the same conditions.
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